We are not a reseller! We are the manufacturer of the EZWatch Pro video surveillance line of products. EZWatch Pro is recognized around the world as a brand that guarantees quality, value and reliable performance.
From small town USA to the 911 Baghdad emergency dispatch center, our equipment is installed and operating. All equipment, software and installation procedures are "tried and true" tested in over 60,000 different installations.
We currently maintain one of the industry's largest customer support departments, providing live customer support 12 hours a day. Each and every one of our 24 support representatives have completed extensive training on all of our products and have extensive knowledge on product application and trouble shooting. All this with one goal in mind, 100% customer satisfaction!
We pride ourselves in offering the best “value” on the market, not just low price. There’s always someone with a lower price, but they don't offer the same quality or support. Plain and simple our quality vs. cost ratio is much higher than anyone else in the market.
We are not just another pretty website, the photos of our support staff is real, the products are ours, the performance of the products as stated are tested and proven constantly. Our commitment to customer satisfaction…real!
Our system are perfectly matched for applications in schools, businesses and any commercial surveillance application. Our PC based security-cameras operate seamlessly with the EZWatch Pro video surveillance systems.
Businesses of every size have placed their trust in us. Our systems provide asset security, inventory tracking and visual verification of events.
Most public facilities are equipped with some level of video security or surveillance in this day and age. Few building managers, business owners and municipality managers are will to risk the legal liability they incur by managing a public access facility without providing a reasonably level of security and safety.
When you consider the asset protection, legal aspects and the employee management benefits these systems provide. It is not surprising the "do it yourself video surveillance" market is projected to exceed over 1 billion dollars in the next couple of years.
As the PC Based video surveillance market matures, it is certain the need, acceptance and benefits of digital security systems will continue to grow. The public now accepts that security cameras are here to stay. And they now expect them to be there monitoring and securing their work environments.
All of our systems are designed to be installed by a novice. We provide unlimited phone and online support for all our systems at no cost. However we understand there are times when our customers would prefer to have a factory support technician on-site.
To support our various government contracts, we have in the past provided various on-site technical services to federal and local governments. We have decided to extend the following services to all of our customers. While 99% of all our systems sold do not require this level of support, it is available to you at anytime.
Minimum Qualifications: EZWatch Pro Level III Technical Certified. 2 years experience with surveillance equipment. 2 years college.
Functional Responsibility: Provides quality review of system installation. Performs initial system checkout, startup and testing. Provides initial programming setup based on customer requirements. Performs customer training and education on system operation. Performs troubleshooting and minor installation corrects.
Note: For most systems this service is more than enough support for the customer. After the installation is completed by the customer, this service verifies a high level of system integrity and educates the customer to the point they do not need additional on-site support.
Minimum Qualifications: EZWatch Pro Level III Technical Certified. 10 years experience with surveillance equipment. Minimum Education: 4 years college
Functional Responsibility: Conducts site surveys. Evaluates physical security of the site and makes system and product recommendations for the protection of personnel and physical assets. Designs surveillance system tailored to conceptual needs of site. Participates in the design of CCTV or IP-based converged surveillance systems. Participates in pre-installation meetings in order to discuss: scope of work, project time lines, goals, etc. Confers with the Installation Manager on all aspects of design concept and equipment specification to insure total quality management.
Both of the services are based on the customer, or a contractor hired by the customer, to perform the actual equipment installation base on our guidance.
An estimated cost of the service (based on a projected number of hours) plus travel, meals and housing will be quoted to the customer before service is provided. The customer is required to pay this estimate in advance. Once the service is completed the actual cost will be calculated and the customer will either receive a refund or an invoice for the difference. Any balance will be refunded or due within 10 days of completion of the service.
A three week notice is required from the date you pay for the service and the date you require the technical support to be on-site.
If you would like to receive an on-site support quote please call our support department during our extended business hours.
Plenty of companies sell video security and surveillance equipment. But few have the experiance to support it. That's the EZWatch Pro difference. We develop our systems and test all parts and components for compatibility with each other. We warranty every item we sell and we provide real, unlimited, customer support. We're with you from start to finish!
