Yes. All of our kits can be modified as you choose. You would be required to pay any difference in price. In order to modify a kit, you will need to call our toll free support number during our extended support hours.
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EZWatch Pro 4.0 Hi-Def is offered in two versions, Business Grade and Professional Grade. The primary difference between the two versions is that the Professional Grade provides live viewing or 30 frames per second, per camera and the Business Grade version provides 7.5 fps per camera. The software is essentially the same for both versions. The Professional Grade recording clarity is adjustable from standard resolution (320x240) to DVD quality recording. The business grade and professional grade capture cards differ in the number of video processors. The professional grade card uses H.264 hardware compression and has a processor for each video channel making it the best performing system on the market. The business grade cards offer one processor for every four video channels.
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You can run a camera cable up to 600 ft. with RG59 and up to 1000ft with RG6 cable. Even longer lengths up to 1 mile can be achieved with twisted pair cable. Special twisted pair to coax adapters are required part #NVT-KIT.
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There are several variables that control the amount of video recording which can be stored on your system. The number of frames per second you are recording, how many cameras and what resolution you are recording all impact the amount of video which can be stored. You can increase the amount of video history the system can store by performing any of the following. They are listed in the order we would recommend.
The following link provides a video storage calculator which you can use to estimate the mount of storage you will have on your system.
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Outdoor cameras can be used indoors but indoor cameras cannot be used outdoor. Dome cameras should not be used outdoors unless protected completely from the elements.
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Our cameras all have BNC male connectors for video and 12VDC male connectors for power. All of our cameras are designed to run on RG59 or RG6 coax cable. BNC to RCA adaptors are also available for plugging cameras into a single VCR or TV but not necessary with our DVR's or capture cards.
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Provided that your system is CCTV ready or capable and use BNC style connections it should work. Our hardware works with most other CCTV equipment but we do not guarantee that it will work with every system. CCTV is analog therefore it can not be used on the same line as cable TV.
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Yes, our system supports audio. It supports one audio channel for every video channel. A microphone kit is required for each audio channel desired. Part #MIC-KIT.
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EZWatch Pro requires that you have either an AMD or Intel processor of 1.5 GHz or faster. A Pentium 4 or Core 2 Duo is recommended. 512MB of system memory are required as well as 80 GB of hard drive space. Windows 2000 and Windows XP are the recommended operating systems that we currently support. Windows XP is preferred. There are many different types of hardware and computers out there. It is impossible for us to test every PC configuration, therefore we cannot guarantee that our product will work on every single system. We do not support Apple computers.
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Every camera must have power but you don't need to run or have an AC power outlet next to each camera. All of our 2 to 4 camera kits come with pre-made power and video wire with connectors. All cams can be powered with plug in power supplies on a power supply next to your recorder. With our 8 to 32 camera kits, we offer a multi camera power supply that can be mounted in a central location with power wires (two conductor/twisted) running to each camera.
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All our systems are designed as 'Do it yourself' installations. EZWatch is simple enough that the majority of our customers can install it themselves. However, if you feel you would be more comfortable having a professional install the system we recommend calling a local electrician or handy man. They are considerably less money than a Security Dealer and have more than enough expertise to complete the work.
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The EZWatch Pro software will do what we call 'Remote Access'. It requires the main computer on-site with the cameras attached and a remote personal computer or laptop. You need internet access at both locations. We recommend that you have a high speed internet connection such as DSL or Cable. EZWatch Pro will also work with satellite but the connections are very slow. The uplink with satellite is often too slow to even get a good connection. A static internet protocol (IP) address from your internet service provider is not required but recommended, we also offer a service called EZWatch IP to track a dynamic IP address if you cannot get a static IP address. More information can be found at http://www.ezwatchip.com. EZWatch Pro uses IP addresses to get from one camera system to the next. You can either use the Internet Explorer browser or our remote client software that you install on the remote computer to access your camera system. You type in your IP address at the remote location to access the cameras. EZWatch Pro uses a series of ports to communicate; port 80, 5150, and 5160. These ports need to be available and accessible from the internet in order for EZWatch Pro to work. EZWatch Pro can also be used on the web provided you have the web server running. Check with your network administrator or service provider for further technical questions. EZWatch Pro is a software suite with programs that facilitate security surveillance. All software is included in our kits and comes on the installation CD. No fee is required to run the remote access.
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EZWatchStore.com uses UPS for fast reliable shipping. When you check-out, you can choose from UPS ground, 3-Day Select, 2nd Day Air or Overnight Delivery. Overseas and International Shipments are offered UPS Worldwide Express or Expedited Shipping.
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That is determined by the weight of your package and your zip code. We ship from our warehouse in Salt Lake City Utah. Shipping is calculated at the time of sale.
Normally, it takes 2 business days to ship your order after you place it and about 5-7 business days on average for delivery. Most of our customers receive orders within 7 business days. UPS red and blue orders are priority and normally ship out the same day that you place your order. Shipping times are dependant on what we have in stock. The majority of our products are always in stock. For all orders shipping UPS 2 day or overnight, please call our representatives for assistance. Our UPS pickup time is 3:00 pm MST. Please call at least 2 hours in advance for orders shipping overnight or 2nd day.
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We accept VISA, Master Card and American Express. We will also accept checks. Cashiers checks and money orders are preferred but we will also accept personal or business checks. Checks can be mailed to us but the order will not ship until the check clears the bank. We only accept purchase orders from government funded entities. We do not ship products C.O.D. We also accept PayPal and Google Checkout purchases.
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You can fill out our online application to become a dealer. All the info about becoming a dealer is located here by clicking this link: http://www.ezwatchstore.com/dealers/application.php
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We offer discounts to dealers based on total sales volume. We occasionally have sales or specials. The prices on our web site are the lowest price you will find on the internet, period. Quantity discounts for end users are available but they are based on very large orders, normally over $10,000. No refunds or rebates can be issued if you buy more products later. We reserve the right to refuse service to anyone.
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For a detailed description of our 45 Day Return Policy, please refer to our official Return Policy Page here.
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For all returns, you must fill out a Return Request using our Online Return Request Form. This will issue you CA number (credit authorization). This number must be on your shipping label and on the box. The customer is responsible for the shipping costs.
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All of our products carry a one year parts and labor warranty from the time of purchase. Extended warranties can be purchased for 4% of the sale price for each additional year up to 3 years. Our warranty covers all product malfunctions and or defects. Our warranty does not cover acts of nature, crime and or misuse. Examples are lighting strikes, vandalism and improper installation and or use. Our warranty will not cover anything that has been smashed, broken or burned. We reserve the right to determine if the product is within warranty or not.
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All items purchased within 45 days are eligible for our advanced replacement. If a unit fails, a replacement part can be sent out. The customer would pay in full for the replacement part. A credit authorization number is issued for the defective product. All conditions for return still apply. A 100% credit will be issued upon arrival of the defective/original product.
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All defective products that are within warranty are eligible for return for repair. You must call one of our representatives and have them issue an RMA number (return manufacturers authorization). All items being shipped back must be packaged correctly for them not to be damaged in shipping. We are not responsible for what happens to items during shipping and will not cover any damages due to shipping. We are also not responsible for any lost items in shipping. All items must have the RMA number written on the box to be accepted. We will do our best to get your repair or replacement sent to you as soon as possible. In most cases, products are repaired and shipped within 2 business days. Repair time is dependant on shipping time and whether the item is in stock. All DVR repairs are performed by professional technicians with 1000's of hours of bench experience. All DVR's sent in for repair are tested for 24 hours before being sent back out.
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At Automated Video Systems, we do our best to ensure customer satisfaction. We do our best to make sure that product is delivered in a timely manner. We also back up our products against defects. We will back up our products to the extent of the warranty. Our technical support representatives will do their best to support any technical matter that comes up in a timely manner. As such, we are not liable for any lost time and or money during installation. Our installation guides and handouts are proven by doing it ourselves therefore we are not liable for any damages such as lost time and or money by misuse or incorrect installation. This is indicated in our E.U.L.A. or end user license agreement.
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