Surveillance Video Cameras

The log-in below will allow you to return an item for replacement, credit or repair. To get started simply enter the order/invoice number and the zip code of the billing address used when you placed the order. The policies listed below apply.

The first 45 Days from the date of purchase:

We offer the following options during the first 45 days from the date of purchase. The system will not allow returns for credit or refunds after this period. After this period the Extended Warranty policies apply.

• Return for Credit: Receive a 100% in-store credit of the total sale price including shipping which can be used towards the purchase of any items we offer.
• Replacement: We offer replacement of any defective or non operational item purchased. We will email you a UPS 2 day shipping label to return the item. When we receive the item we will UPS 2 day a new item back to you. Please make sure you follow the packaging guidelines below.
• Return for Refund: Receive a refund of the total sale price minus the shipping costs and a 20% restocking fee. This policy is firm. The following Spy Cameras are not eligible for refunds, only in-store credits are offered. They are EZ-EYE, EYE-SPY, BLACK-OPS and the JMC-DV003. Please do not purchase from this site if you do not accept the refund limitations.
• Up-grades: If you find the item purchased is not the right item for the job. You can return it for a 100% in-store credit which you can use towards the purchase of other products we offer.

After 45 days from the date of purchase:

After the 45 days from the purchase date the Extended Warranty policies and procedures apply. No refunds will be issued after this date.

Extended Warranties:

Extended warranties start 45 days after the date of purchase. Any item which is defective or nonoperational can be sent back for repair or replacement. The shipping cost to us is the customers responsibility. It is the customers responsibility to make sure the item is properly packaged for shipping and is received by us undamaged. We will not warranty items which have been damaged during shipping. Because of this we highly recommend the customer purchase insurance with the shipping company. We will repair or replace the item and ship the item back to you at our expense UPS 3 day delivery. Please allow 2-4 working days for repairs plus shipping time.

Advanced Replacements:

During the first 45 days from the purchase date, if you cannot wait for an item to be replaced or repaired, we offer the option to purchase a new item and have it shipped directly to you. Once we have received the old item back we will issue a full refund including shipping for the item. Please note, to receive a full refund the item must be received in the packaging it was shipped in and must include all supporting manuals, document and parts. Partial returns will be charged a 20% restocking fee. It is the customers responsibility to make sure the item is returned complete. It is also the customers responsibility to properly package the item and return the item undamaged, therefore we highly recommend insuring the item for shipping. The customer will be charged for damaged equipment.

Spy Camera Rental Program:

Items rented through this program are pre-tested and guaranteed functional; if an item arrives that is not working properly, it will be replaced with another unit immediately and the 30-day rental period pushed back to the arrival date of the replacement. All items are fully supported by our technical agents. If you require assistance setting up any item you purchase you can contact our support line for step-by-step walk through instructions. We do not offer any cash refunds for the rental items.

Limitations and Customer Responsibilities:

• RMA Numbers: It is the customers responsibility to clearly list the RMA (Return Material Authorization) number on the outside of the shipping container. This number is provided when you receive an email with your return instructions. Packages that arrive without an RMA must be sent back to the customer because we have no way of tracking its repair or return.
• Shipping costs: The customer is responsible for all shipping costs to us after 45 days of purchase.
• Damaged items during return shipping: It is the customers responsibility to make sure the items are returned complete. It is also the customers responsibility to properly package the items and return the items undamaged, therefore we highly recommend insuring the items for shipping with the shipping company. The customer will be charged for damaged equipment.
• Modified Equipment: If equipment is clearly abused or modified by the customer it will not be covered under standard warranty policies and the customer will be charged for any services provided or equipment replaced.
• International Returns: For International returns (Outside of the United States, including Puerto Rico) any duties or brokerage fees are the sole responsibility of the customer. We cannot calculate the costs associated with importation fees or customs brokerage charges; this varies depending on your location and the laws of your country.

Questions & Status:

After you have used our on-line Return System if you still have questions please feel free to contact our Returns Specialist at 866-241-3400 extension 107 during our support hours 8am to 5pm Mountain Standard time.

Ship All Returns To:

Automated Video Systems
1600 S State Street 
Salt Lake City, UT 84115
					

Our goal is to ship all orders the same day or the next after an order is placed. Occasionally due to stock levels or import delays we can not ship this quickly. If we can't ship your order within 1-2 business days after the order date we will contact you by email or phone and inform you of the delay. We can not guarantee a delivery date simply because UPS will not guarantee a delivery date for Ground shipments. Due to this, please allow 4-10 days for delivery depending on your location. If you require the equipment sooner please choose one of the other shipping options we offer such as UPS 3 Day, 2 Day or Over Night. The additional cost will be added to your order. Any orders which require shipping outside the USA will be shipped UPS World Express and the cost of shipping will be added to the total sale price. Any import or duty fees charged for internamtional shipments are the responsibility of the customer.

This Internet Web Site Terms and Conditions of Use Agreement (the "Terms of Use") is between the party clicking "accept" below and/or using EZWatchStore.com ("you") and Automated Video Systems ("we" or "us"), with a principle place of business at 1600 S State Street Salt Lake City, UT 84115. You should carefully read the Terms of Use before using EZWatchStore.com. By using EZWatchStore.com you agree to be bound by the terms and conditions of use set forth in the Terms of Use. This is a legally binding agreement. If you do not agree with the Terms of Use you should not use EZWatchStore.com and must leave EZWatchStore.com.

1. We agree to provide you access to EZWatchStore.com in accordance with the Terms of Use.
2. You agree to use EZWatchStore.com in a manner consistent with the Terms of Use and all applicable rules and regulations. You acknowledge that you have read the Terms of Use and that you accept the terms thereof. You agree to read these terms of use carefully before using EZWatchStore.com. If you do not agree to the Terms of Use, you may not access or otherwise use EZWatchStore.com.
3. You accept that EZWatchStore.com is provided on an "as is, as available" basis.
4. EZWatchStore.com is protected by copyright as a collective work and/or compilation, pursuant to U.S. copyright laws, international conventions, and other copyright laws. You are authorized to download one copy of the material displayed or performed on EZWatchStore.com ("Content") on one computer for your personal, non-commercial use only but you may not in so doing remove or amend any trademark, copyright or other proprietary notice. All materials contained on EZWatchStore.com are protected by copyright, and are owned or controlled by Automated Video Systems LLC. or the party credited as the provider of the Content. You will abide by any and all additional copyright notices, information, or restrictions contained in any Content on EZWatchStore.com. Permission is given to view the material on these web pages and save that material only for your personal reference. Copying or storing of any Content for other than personal, noncommercial use is expressly prohibited without prior written permission from Automated Video Systems LLC. or the copyright holder identified in the individual Content's copyright notice.
5. Subject to the above, you may not modify, copy, distribute, republish or upload any of the material on EZWatchStore.com in any way unless you obtain the prior written consent of Automated Video Systems. No intellectual property or other rights shall be transferred to you through your use of EZWatchStore.com. Automated Video Systems reserves the right to make changes to EZWatchStore.com, including the availability of any feature, database, Content, Web page materials, product information and prices on EZWatchStore.com at any time without notice or liability.
6. You represent, warrant and covenant that: (a) you shall not upload, post or transmit to or distribute or otherwise publish through EZWatchStore.com any materials which (i) restrict or inhibit any other user from using and enjoying EZWatchStore.com, (ii) are unlawful, threatening, abusive, libelous, defamatory, obscene, vulgar, offensive, pornographic, profane, sexually explicit or indecent, (iii) constitute or encourage conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate law, (iv) violate, plagiarize or infringe the rights of third parties including, without limitation, copyright, trademark, patent, rights of privacy or publicity or any other proprietary right, (v) contain a virus or other harmful component, (vi) contain any information, software or other material of a commercial nature, (vii) contain advertising of any kind, or (viii) constitute or contain false or misleading indications of origin or statements of fact; and (b) that you are at least eighteen (18) years old.
7. You acknowledge that transmissions to and from EZWatchStore.com are not confidential and your Communications may be read or intercepted by others. Any unprotected e-mail communication over the Internet is subject to possible interception or loss, is not confidential and is also subject to possible alteration. We are not responsible for and will not be liable to you or any third party for damages in connection with an e-mail sent by you to us or an e-mail sent by us to you, or anyone you designate, at your request. Violators of this section who use our services for any illegal purpose including but not limited to repeated unwanted emails or "Spam," may be prosecuted to the full extent of the law." You acknowledge that by submitting Communications to Automated Video Systems, no confidential, fiduciary, contractually implied or other relationship is created between you and Automated Video Systems other than pursuant to these Terms of Use.

This is the web site of:

Automated Video Systems
1600 S State Street
Salt Lake City, UT 84115

We can be reached via e-mail at support@ezwatchstore.com or you can reach us by telephone at 1-866-241-3400

For each visitor to our Web page, our Web server automatically recognizes the consumer's domain name. We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used to improve the content of our web page and business.

With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit.

If you supply us with your postal address on-line you will only receive the information for which you provided us your address. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

We do not provide site visitors with access to information that we have collected and that we maintain about them. Upon request we offer visitors the ability to have inaccuracies corrected in contact information, transaction information. Consumers can have this information corrected by sending us e-mail at the above address or by calling us at the above telephone number.

With respect to security: When any personal information (personal data, billing information, etc) is collected, we will always use 256bit encryption to pass your information to us. We also have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number, state or local consumer protection office, The Federal Trade Commission by phone at 202.FTC-HELP (202.382.4357) or electronically at http://www.ftc.gov/ftc/complaint.htm