EZ-TRACK Won't Initialize

From EZWatch Wiki

The EZ-TRACK camera is extremely sensitive to variations in the power running to it. If at any point the camera cannot draw sufficient power to operate, it will immediately fail. When the camera turns on it will immediately begin running through a self-test, where it will run all of its motors and test to see if it has sufficient power.

During this initial testing, the system will display 'System Initializing' on the screen, and you will be able to see the camera rotating within its housing. Each component is tested one by one, and when all components report OK then the system will display the protocol, baud rate, and channel of the camera. If one or more components fails to report OK, then the message 'Camera Error' will appear. This error will stay on the screen until the unit is powered down and back up again. In other instances, the camera will not be able to complete its self test and the words 'System Initializing' will stay on the screen and will not disappear or allow control over the camera.

If you see either of these messages, then your camera is most likely not receiving sufficient power. To resolve this :

• Double-check to make certain that the power supply you are using is the 3.0A power supply included with the camera itself. Using a smaller power supply will most likely result in this error.

• If you are using any gauge wire less than 18 (Such as 24 gauge CAT-5 ethernet cable), then you will likely experience this issue. Even with 18-gauge wiring, long wire runs can experience this effect. We recommend checking the System Wiring Guide to determine the gauge of wiring you'll need for your setup.
  Please Note : The Pre-Made 35', 65', and 100' cables from EZ Watch Pro will NOT provide sufficient power, and should not be used for a Pan/Tilt/Zoom camera.

• Try plugging the camera's power adapter DIRECTLY into the back of the camera. If the camera works fine while the power is connected directly, you will need to double-check your cabling to ensure it's sufficient and connected properly (See previous step).

If the problem persists and you still see either of those messages appear on the screen and fail to disappear, please Contact Us for further assistance. One of our techs will be able to determine if anything else needs to be done to get the camera functioning, and if not, will be able to direct you in setting up a [RMA] for the faulty product.