Support Wiki Home
From EZWatch Wiki
EZ Watch Pro Support Knowledgebase
This Knowledgebase contains support materials for education, maintenance, and troubleshooting of issues experienced with the EZWatch Pro DVR Video Surveillance Software, the Armor Pro Standalone Security DVR units, as well as all other products offered by EZ Watch Pro.
| EDUCATION | MAINTENANCE | SUPPORT |
|---|---|---|
| These pages assist in explaining the basics behind surveillance, DVR software, and the EZWatchpro system specifically. Consult these pages if you wish to learn about features or need help in understanding any security system design concepts. | These pages contain useful tips and tools to keep your surveillance equipment in top working order, as well as products and ways to prevent issues from occurring. | These pages contain information about resolving common issues and configuring products. Consult these pages first if you're having a problem or would like more help during the initial setup. |
Support Issues
Common support issues that may affect multiple customers can be found on our 'Current Known Issues' page. Our current known issues are :
- PTZ Preset Names are lost during a reboot
- Expired ActiveX Control Certificate when viewing remotely
Currently, all system-wide known issues have been resolved. Any new issues that become apparent will be posted on our Current Known Issues page.
Support Spotlight
Our most popular support page is currently on How to set up Remote Access on EZ Watch Pro 4.0. Remote access is one of the most popular features of our EZWatch Pro system, but setting it up for the first time can seem daunting. Our article on How to set up Remote Access on EZ Watch Pro 4.0 details each and every step of the process to ensure that you have all the help you need in getting your security camera video on the internet for remote viewing.
Education Spotlight
For many people video surveillance may seem daunting. Expensive cameras, expensive recorders, banks of monitors being watched by a security guard in a large corporation. This is no longer the case - video surveillance has become more sophisticated, smaller, easier to use, and more affordable. More and more people are discovering that they can quickly and easily set up surveillance for their home and small business. Our Video Surveillance Overview is a guide helping to explain the technology, the cameras offered, and assist you in being able to make an informed decision about your needs. If you're looking for a great place to start learning about our PC based surveillance systems, the Video Surveillance Overview is highly recommended!
