SUPPORT
From EZWatch Wiki
Support
Electronics are not perfect - they can be mis-configured, they can malfunction, they can fail outright and stop working. Instances of failure and malfunction are very rare, but mis-configuration or mistakes when setting up the cameras can lead to unexpected behavior. This section focuses on assisting you through all aspects of getting the system to function properly, whether it is being set up for the first time ever, or if it has been running for years. The guides, articles, and information found within this section can assist in getting your system back up and running after encountering an issue, major or minor.
The guides here have been written by trained support experts, however we understand that sometimes you may need a little extra help or may have an issue not covered here. EZ Watch Pro has an experienced, dedicated support staff available to assist with any issues or questions that arise. Our support is available online or over the phone. To contact an agent online, please Click Here. If you wish to communicate with an agent by phone, we are available Monday through Friday, from 6:00 AM to 6:00 PM Mountain Standard Time (8:00 AM to 8:00 PM Eastern Standard Time). To reach support please call 1-866-241-3400 and choose option 2.
Support Categories
Here are some links to the most common support issues encountered :
- How to set up Remote Access on EZ Watch Pro 4.0
- Setting up a Pan/Tilt/Zoom camera
- Camera has no video
- Missing or Corrupted Resource Files when Viewing Remotely
Click Here to return to the EZ Watch Pro Support Wiki Home page.
